Privacy policy
Translation provided for information; the Spanish version prevails. · See also: Legal notice · Cookie policy
At Plataforma Interprofesional Láctea, S.L.U. we process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD). Below we explain how we do so.
1. Data controller
2. What data we process
- Contact details you give us in the form or by email: name and surname, company, position, email address, telephone and country.
- Information about your enquiry: product of interest, volumes, specifications and the content of your message.
- Technical data from the form submission: IP address, date and time. Used only to prevent abuse and automated submissions (spam). Basis: legitimate interest in the security of the site (art. 6.1.f GDPR).
- Customer and supplier data needed for the business relationship: billing, delivery and contact details of the people in your organisation.
We do not request special categories of data. Please do not send them to us.
3. Purposes and legal basis
- Handling your contact or quotation request. Basis: your consent and taking pre-contractual steps at your request (art. 6.1.a and 6.1.b GDPR).
- Managing the business relationship with customers and suppliers: orders, deliveries, invoicing and collections. Basis: performance of the contract and compliance with legal, tax and accounting obligations (art. 6.1.b and 6.1.c GDPR).
- Sending commercial information about our products and the dairy market to customers and professional contacts. Basis: legitimate interest for customers (art. 21.2 LSSI-CE) and consent in all other cases. You may object at any time.
4. How long we keep data
Data from contact requests is kept while the enquiry is handled and, if no business relationship begins, for a maximum of two years. Customer and supplier data is kept for as long as the relationship lasts and, afterwards, for the statutory limitation periods (generally six years for commercial purposes and the periods set by tax legislation).
5. Who we share data with
We do not disclose your data to third parties, except where required by law (for example, to the tax authorities or other competent authorities) or where necessary to carry out a transaction you have requested, such as sharing it with carriers, credit insurers or banks.
We use service providers who process data on our behalf (web hosting, email, accounting or IT services), with whom we have signed the corresponding data processing agreements.
6. International transfers
Because of the international nature of our business, it may be necessary to share contact details with customers, suppliers or carriers located outside the European Economic Area in order to carry out a transaction you have requested. In such cases the transfer is based on art. 49.1.b) and c) GDPR or on the appropriate safeguards.
7. Your rights
You may exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw your consent at any time, by writing to comercial@plataformalactea.com or by post to our registered address, stating the right you are exercising and proving your identity.
If you believe we have not handled your request properly, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
8. Security
We apply appropriate technical and organisational measures to protect your data against loss, unauthorised access or alteration, taking into account the state of the art and the risks of the processing.
9. Changes to this policy
We may update this policy to reflect changes in legislation or in our business. The version in force is always the one published on this page.